With over ten years of experience in content writing and editorial support, Michelle Krause brings a sharp eye for detail and a passion for clarity to every project she touches. She has spent the past several years specialising in customer-facing communications and resource content related to British passport renewals, replacements, and first-time applications for citizens living abroad.
Michelle’s career began in the marketing industry. From there, she transitioned into digital content creation, producing how-to guides, knowledge base articles, and customer service templates that helped streamline user experiences across a range of industries.
Since joining the MyBritishPassport team, Michelle has played a key role in improving the accessibility and accuracy of client communications. Her writing helps demystify the often confusing process of HM Passport Office applications, ensuring clients understand their responsibilities and next steps with confidence.
Outside of her editorial role, Michelle also provides behind-the-scenes support for ticket resolution and team documentation, helping consultants maintain high service standards across every touchpoint.
