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A MEMBER OF THE U.K.PASSPORTS™ GROUP

Terms & Conditions

Please read the terms and conditions before making use of any of our services and accepting our Privacy Policy; we conduct our business based on the following principles:

  • By completing the online application forms and paying the fees, you are agreeing to purchase a service from MyBritishPassport. 
  • By completing any form on this website, you agree to the following POPI agreement and consent declaration.
  • MyBritishPassport is not involved in the processing of your UK passport application and cannot be held responsible for the outcome.
  • MyBritishPassport is an online legitimate and private British document services company that assists applicants worldwide who are living in the USA, Canada, Australia, New Zealand, South Africa, Europe, Asia and from inside the United Kingdom. Applications that haven’t been checked beforehand are often delayed or rejected due to incorrect photos, supporting documents and incorrectly completed forms. Extra care and measures are in place to ensure that all emails are sent and received via a secure server in order to protect your privacy. MyBritishPassport offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist in possibly risk losing your government fees if your application is rejected or delayed for too long.
  • We treat all clients respectfully. Please email any complaints to [email protected] regarding any problem experienced.
  • This webpage shows a service fee/s explaining the services we offer. By completing and submitting the online order form/s you accept our fees and terms of business.
  • MyBritishPassport endeavours to keep the website content as accurate as possible. Government information and content can change from time to time – we do not accept responsibility for inaccurate information. If you find inaccuracies on our website, please let us know the information you believe to be incorrect or misleading.
  • We cannot be held responsible for inaccurate or illegible information submitted by clients.
  • All information supplied to us is strictly confidential. Personal information gets destroyed once a transaction is completed. All contact with our clients is conducted via email. All emails are monitored. MyBritishPassport encourages email interaction.
  • No information will be passed on to any third party.
  • A 12-hour cooling-off period is applicable, allowing for a full refund. The cooling-off period allows you to cancel within 12 hours after paying.  
  • After 12-hours the cooling off period will not be applicable anymore, a 25% service fee will be retained when requesting a refund after 12 hours.
  • NO refund will be allowed if an application was already finalized, and the fees already paid to the passport office.
  • By completing the online application forms and paying the fees, you are agreeing to purchase a service from MyBritishPassport.
  • Applications will be withdrawn from the system after six (6) months of receiving a paid application if there is no communication or response/reply as per U.K.ABROAD’s requests according to the specific application. This is for your own safety and security, to protect your personal information. Fees can’t be refunded.
  • Applicants have 75 days from the date when the online application was finalized with the passport office.  MyBritishPassport will send an email regarding documents to be sent when the online application was finalized with the passport office. The application will be withdrawn, and you won’t be refunded if this is not done within 75 days of receiving the email from MyBritishPassport. 
  • By entering your email address on the mybritishpassport.com website, you agree to receive correspondence via email for marketing purposes.
  • IMPORTANT: Do not make any travel arrangements until you have received your new passport. We can’t accept responsibility for any paid travel arrangements.